City and County of Honolulu’s DMV has mainframe computer problems; driver’s license processing unavailable statewide

Honolulu driver licensing centers and satellite city hall operations affected by mainframe computer problem, outage affects all DMVs statewide

Honolulu – Driver licensing centers and satellite city halls across O‘ahu continue to experience operational problems due to an issue with a mainframe computer system.

The five driver licensing centers continue to offer road tests for those who are scheduled and accommodating walk-ins as available.However, these locations are unable to process any driver’s licenses or State ID transactions at this time.

In addition, satellite city hall locations across O‘ahu are unable to process any driver’s license renewals or duplicates.

All satellites city halls as well as the Joint Base Pearl Harbor-Hickam Motor Vehicle Registration Office remain open to process vehicle registrations. However, vehicle registration processing remains slower than normal, so customers should anticipate longer wait times.The Pearlridge Satellite City Hall is open for other services, but is unable to provide vehicle registration or dog licensing.

Additional services at satellite city halls are not affected, including the sale of spay/neuter certificates,dog licensing, Board of Water Supply payments, TheBus pass sales, and disability parking permits.

“We regret that services at the driver licensing centers and satellites are affected by this computer issue, and we ask customers for their patience,” said Sheri Kajiwara, Director of the Department of Customer Services. “As the statewide database, this computer issue is also impacting driver licensing centers in Hawai‘i County, Kaua‘i County and Maui County, and we ask for the patience of those residents as well.”

Director Kajiwara has announced that the Kapālama Driver Licensing Office will open on Saturday from 8 a.m. to 4 p.m. to assist those affected by this week’s closure, however no road tests will be offered.

Thecity’s mainframe computers experienced a shutdown Monday morning and processing remained sluggish throughout the rest of the day. The four driver licensing locations open on Monday closed 45 minutes earlier than normal at 4:30 p.m. The city’s Department of Information Technology worked overnight on the issue and the computer system is currently operational, but not at full capacity. DIT staff continue to work on the processing problem.

Note that the Wai‘anae Driver Licensing Center is only open on Tuesdays and Thursdays. For a complete listingof all driver licensing centers, click here: http://bit.ly/2sOx1oC